Family Crisis
Support Services


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Guest House Homeless Shelter

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Guest House Homeless Shelter

Phone: 276-679-5273

Guest House provides temporary shelter to homeless men, women and children for the counties of Buchanan, Dickenson, Lee, Russell, Scott, and Wise as well as the City of Norton.



Services Provided:

Temporary Shelter

Intensive Case Management

Information and Referrals to   

    Housing, Social Services,

    Employment Services, Health

    Services, Education and Legal


Job Preparation


Supportive Counseling




  • Staff must speak directly with client. Information must be obtained for screening sheet from client, a third party cannot substitute for client. Other agencies may contact FCSS with referrals, but FCSS staff must speak to client.

  • Client must provide truthful answers to questions on screening sheets.

  • Clients must meet ALL listed shelter criteria.

  • In order to become a resident of GUEST HOUSE you must be 18 years of age and must be able to present a picture I.D. in order to prove you are who you say you are.

  • Residence at GUEST HOUSE is granted to men, women and children who meet state/federal criteria of homelessness.

  • Intakes will be done by appointment during the hours of 10:00 a.m. until 4:00 p.m. and 7:00 p.m. until 8:30 p.m. Monday-Friday. Any emergency intakes will be discussed and approved by the shelter manager.

  • NO PETS are allowed at GUEST HOUSE.

  • Clients who arrive obviously intoxicated or under the influence of illegal drugs will be given the opportunity to return when they are coherent enough to be screened.

  • Drug testing will be done at the discretion of the shelter manager. Any refusal to drug testing will be perceived as not needing our services. If a client tests positive for illegal drugs; and meets all other shelter criteria; they will be given provisional admittance. The client will be retested in 1 week or appropriate timely manner; if after the 2nd test, and the client still tests positive, he or she will be evicted from the shelter.

  • Clients referred to GUEST HOUSE be detox or mental health facilities WILL NOT be admitted without a faxed copy of their doctors report and evaluation, also a list of their medications. These clients must be in compliance with medications (4 medications limit) and have a counseling plan in place before admittance to GUEST HOUSE.

  • Client must be stable. This is regarding client's mental stability. Clients will not be accepted if they are determined to be at risk of causing harm to themselves or other residents or staff. If a client has a mental illness and is not medication compliant, this is grounds for refusal of services. A copy of results of a nationwide/state criminal background check must accompany any referral of clients from prisons, jails, law enforcement offices or probation officers.

  • If staff is concerned regarding admittance of a potential client, more information than what is on the screening sheet will be required before client can be accepted. Examples would be: If client is on multiple psychiatric medications that could interfere with daily functioning; if client's medical or mental condition interfered with goal progression or interaction with other residents; if client requires 24 hour direct supervision; if client's admittance to shelter jeopardizes other residents' safety.

  • Clients must be able to care for themselves. We do not provide medical care, nor do we provide prepared meals to clients.

Please note that admission to GUEST HOUSE is treated on an individual basis. Staff of Family Crisis Support Services reserves the right to review all necessary information regarding a client in order to make a determination if the client meets FCSS criteria. We as an agency, will consider all pertinent data in accepting a client as a resident, or referring a client to more appropriate services. If we do not accept the client as a resident, we will attempt to connect the client to other more appropriate facilities.

All qualified persons may receive services regardless of race, color, religion, sex, national origin, age or physical handicap.