HOPE House provides emergency shelter
services for victims/survivors of domestic violence and their children in
the counties of Buchanan, Dickenson, Lee, Russell, Scott, and Wise as well
as the City of Norton.
24 hour toll free
Court Advocacy and
Referral Services and advocacy
for legal assistance, housing,
employment services, education,
social services, counseling, and
health services for clients
Information and referral for the
for entering HOPE House
Staff must speak directly
with client. Information must be obtained for screening sheet from client,
a third party cannot substitute for client. Other agencies may contact
FCSS with referrals, but FCSS staff must speak to client.
Client must provide
truthful answers to questions on screening sheets.
Clients must meet all
listed shelter criteria.
In order to become a
resident of HOPE House you must be female or female with children. Women
with male children 15 years of age and older will be asked to make other
arrangements for the child or may be placed at Guest House.
Residence at HOPE House is
granted to women who are victims of domestic violence, sexual assault, or
stalking. Residence at Guest House will be granted to homeless adults,
homeless adults with children, and/or male victims of domestic violence
(with or without children).
You must meet state/federal
criteria to be considered homeless.
Clients who arrive
obviously intoxicated or under the influence of illegal drugs will not be
admitted. If there is a question regarding this, staff will be permitted
to administer appropriate alcohol/drug tests. Refusal by client to submit
to the test will be reason to not admit. If client tests positive; is not
intoxicated/under the influence of illegal drugs; and meets all other
shelter criteria; they will be given provisional admittance. Client will
be retested in 1 week or appropriate timely manner; if after the 2nd test,
client still tests positive, he/she will be evicted from shelter.
Client must be able to care
for self. We do not provide medical care, nor do we provide prepared meals
Client must be stable. This
is regarding client's mental stability. Clients will not be accepted if
they are determined to be at risk of causing harm to themselves or other
residents or staff. If client has a mental illness and is not medication
compliant, this is grounds for refusal of services.
Please note that admission to
HOPE House or Guest House is treated on an individual basis. Staff of Family
Crisis Support Services reserves the right to review all necessary
information regarding a client in order to make a determination if that
client meets FCSS criteria. We, as an agency, will consider all pertinent
data in accepting client as a resident, or referring a client to more
appropriate services. If we do not accept the client as a resident, we will
attempt to connect the client to other more appropriate facilities.
All qualified persons may
receive services regardless of race, color, religion, sex, national origin,
age or physical handicap.