Family Crisis
Support Services


HOPE House Domestic

Violence Shelter

Guest House Homeless Shelter

Treasure Chest Thrift Shop

Sexual Assault Program

Message Board

Outreach and Aftercare

Volunteer & Community

Education Program

HOPE House Domestic Violence Shelter

Phone: 1-800-572-2278

HOPE House provides emergency shelter services for victims/survivors of domestic violence and their children in the counties of Buchanan, Dickenson, Lee, Russell, Scott, and Wise as well as the City of Norton.



Services Provided:


24 hour toll free hotline

Emergency Shelter for Women 

    and Children


Court Advocacy and 


Referral Services and advocacy

    for legal assistance, housing,

    employment services, education,

    social services, counseling, and

    health services for clients

Aftercare Program

Support groups

Supportive Counseling

Information and referral for the




Criteria for entering HOPE House

  • Staff must speak directly with client. Information must be obtained for screening sheet from client, a third party cannot substitute for client. Other agencies may contact FCSS with referrals, but FCSS staff must speak to client.

  • Client must provide truthful answers to questions on screening sheets.

  • Clients must meet all listed shelter criteria.

  • In order to become a resident of HOPE House you must be female or female with children. Women with male children 15 years of age and older will be asked to make other arrangements for the child or may be placed at Guest House.

  • Residence at HOPE House is granted to women who are victims of domestic violence, sexual assault, or stalking. Residence at Guest House will be granted to homeless adults, homeless adults with children, and/or male victims of domestic violence (with or without children).

  • You must meet state/federal criteria to be considered homeless.

  • Clients who arrive obviously intoxicated or under the influence of illegal drugs will not be admitted. If there is a question regarding this, staff will be permitted to administer appropriate alcohol/drug tests. Refusal by client to submit to the test will be reason to not admit. If client tests positive; is not intoxicated/under the influence of illegal drugs; and meets all other shelter criteria; they will be given provisional admittance. Client will be retested in 1 week or appropriate timely manner; if after the 2nd test, client still tests positive, he/she will be evicted from shelter.

  • Client must be able to care for self. We do not provide medical care, nor do we provide prepared meals to clients.

  • Client must be stable. This is regarding client's mental stability. Clients will not be accepted if they are determined to be at risk of causing harm to themselves or other residents or staff. If client has a mental illness and is not medication compliant, this is grounds for refusal of services.

Please note that admission to HOPE House or Guest House is treated on an individual basis. Staff of Family Crisis Support Services reserves the right to review all necessary information regarding a client in order to make a determination if that client meets FCSS criteria. We, as an agency, will consider all pertinent data in accepting client as a resident, or referring a client to more appropriate services. If we do not accept the client as a resident, we will attempt to connect the client to other more appropriate facilities.

All qualified persons may receive services regardless of race, color, religion, sex, national origin, age or physical handicap.